Please refer to the item description for each product for information regarding the refund policy.
To return your product, please contact us first at info@NeomaSanativa.com
We will advise where the product needs to be shipped to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not provide shipping labels.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.